1. Eligibility for Return & Exchang

You can request a return or exchange if:

1. The product is unused, unwashed, and in original condition

2. The item is returned with all tags, labels, and original packaging

3. The request is made within 7 days of delivery

4. The wrong product or damaged product was received

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

1. Personal hygiene items

2. Opened or used products

3. Customized or personalized orders

4. Gift cards / discount coupons

5. Items purchased during clearance sale (unless defective)

2. Damaged / Defective Products

If you received a damaged, defective, or incorrect product::

1. Raise a request within 48 hours of delivery

2. Provide images or video of the product and packaging

3. Our team will verify the issue and arrange a replacement or refund

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